Returns Policy

You can return or exchange your order within 14 days of receipt.

Start here your returns process via our returns portal.

Return costs
Netherlands: €4.95
Europe & United Kingdom: €9.95
World: €19.95

Please note: always place rings flat in the box. Do not insert the rings upright into the notch, otherwise they will bend with the post.

It is the customer's responsibility to ensure that the package is received in good order (including missing packages). If necessary, the customer can prove the return shipment with a shipping receipt . Products must be returned in their original condition and packaging. Rings have a product tag, if this is loose from the ring you can no longer return the ring. A return will be refunded in the same manner as paid for the order.

Do you want to return 2 orders together? That is possible, register 1 via the portal and then enclose a note with (1) both order numbers (2) your wish (exchange/return) . Both orders must be returned to us within 14 days of receipt.

Are you not using our returns portal?
Then add a note with your ( 1) order number (2) wish: money back/exchange for size . Otherwise we cannot trace your order back to you and therefore cannot process it .

Return address:
Josephina
Wilhelminastraat 184H
1054 WT Amsterdam

Exchange?
This is possible with items of the same price! Indicate which size you want via the returns portal. As soon as we have received your return, we will ship the desired size free of charge . Do you want an item for a different amount? Then place a new order and choose money back.

Refund
Returns will be processed within 14 days and refunded in the same manner as paid for the items. This only happens when items are received within the stated return period of 14 days in their original condition and packaging. Items that do not meet these conditions will not be accepted. Items paid for with a gift card will be refunded with a gift card.

Exchange/Return or try on an item in Amsterdam?
You can make an appointment to visit our office in Amsterdam. With an appointment you can try everything on and buy it immediately or exchange an order. Contact us at info@josephinajewelry.nl. You can of course also put a return in our mailbox.