Dispatch
On working days, all orders placed before 4:00 PM are shipped the same day. Jewelry is sent by letterbox post, so you don't have to stay at home for this.
The Netherlands
Orders above €49 are shipped for free. For orders under €49 we charge €3.95 shipping costs.
Belgium & Germany
Orders above €50 are shipped for free. For orders under €50 we charge €5 shipping costs.
Europe
Orders over €120 are shipped for free. For orders under €120 we charge €15 shipping costs.
World
Orders above €250 are shipped for free. For orders under €250 we charge €30 shipping costs.
Indication delivery times*
|
The Netherlands |
1-2 days |
|
Belgium & Germany |
3-5 days |
* Please note this is only an indication that may differ from reality. This depends on current busyness at postal & parcel services.
Return
Returns are possible within 14 days after receipt of your package. Returns are at the expense and risk of the customer. We always recommend returning your package as a letterbox package with tracking. If returns do not reach us, we always ask you to provide proof of postage. Keep your tracking information safe and track your return , so that you can notify us if your return is delivered to a different address or package point.
Returns will only be processed if they are returned in their original condition and packaging. Make sure that you place the rings flat in the box, and do not stick them upright in the notch! In the notch they can be pressed flat during shipping!
Personalized items cannot be returned or exchanged.
Download us return form and add this completed form to your return. No printer? Then copy the details from the return form onto a note.
We cannot trace returns without a return form and they will therefore be not dealt!
Return address:
Josephina
Wilhelminastraat 184-H
1054 WT Amsterdam
When we have received your return in good order, we will refund the money within 14 days. Products that are worn, damaged or arrive outside the return period of 14 days will be refused by Josephina Jewelry.
exchange
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Do you want to exchange the same product for a different size?
Fill in the return form and indicate which size you would like. Pack the products properly as indicated above. When we have received your return, we will send the new size. Please note this only applies while stocks last. If the desired size is not in stock, we will contact you by e-mail and refund the money. -
Do you want to exchange the product for another product?
Place a new order and return the products you do not want. As soon as we have received your return in good order, we will refund your return within 14 days.
Exchange/return or try on an item in Amsterdam?
You can make an appointment to visit our office in Amsterdam. With an appointment you can fit everything and buy immediately or exchange an order. Please contact us at info@josephinajewelry.nl. Of course you can also make a return in our mailbox.