Dispatch

On working days, all orders placed before 16.00 are shipped the same day. Jewelry is sent by letter mail, so you don't have to stay at home for this.

The Netherlands
Jewelry is always shipped free of charge in the Netherlands. Accessories are shipped for free on orders over €25. For orders with accessories under €25 we charge €3.99 shipping costs.

Belgium & Germany
Orders above €50 are shipped for free. For orders under €50 we charge €5 shipping costs.

Europe
Orders above €120 are shipped for free. For orders under €120 we charge €15 shipping costs.

Indication delivery times*

The Netherlands

1-2 days

Belgium & Germany

3-5 days

*Note this is only an indication that may differ from reality. This depends on current crowds at postal & parcel services.

Returns

Returns are possible within 14 days of receiving your package. Make sure that the products are returned in the original packaging . We only accept returns that are returned unworn and undamaged in the original packaging. Rings should be laid flat in the box so as not to be crushed during shipping. So do not put the rings upright in the notch, this way they will be crushed with the post! Accessories must be packed very carefully so that they do not arrive broken or damaged.

For a quick handling of your return, we recommend that you fill in the return form .
No printer? You can also write the data on a note! Make sure you put the ring flat in the box, not upright in the notch! We can only process your return if we receive the following information:
(1) Order number
(2) Name
(3) Wish: money back/exchange? If exchange, what size?

We cannot trace returns without an order number and name and will therefore not be processed.

Return address:
Josephina Returns
Wilhelminastraat 184-H
1054 WT Amsterdam

The costs and risk of a return are for the customer's own account . We recommend that you send returns with track & trace . If a return does not arrive at us, we ask you to submit a proof of shipment.

When we have received your return in good order, we will refund the money within 14 days. Products that are worn, damaged or arrive outside the return period of 14 days will be refused by Josephina Jewelry.

9K and 14K gold jewelry
We recommend that you return 9K and 14K gold jewelry by insured mail with track & trace. DPD has standard insured services (up to €500). When returning, the risk and costs are for the customer. If a return does not arrive at us, we ask you to submit a proof of shipment. Returns will only be processed if the jewelry is unworn without signs of wear and if it is returned in its original condition and packaging.

exchange

  1. Do you want to exchange the same product for a different size?
    Fill in the return form and indicate which size you would like. Pack the products properly as indicated above. When we have received your return, we will send the new size. Please note this only applies while stocks last. If the desired size is not in stock, we will contact you by e-mail and refund the money.
  2. Do you want to exchange the product for another product?
    Place a new order and return the products you do not want. As soon as we have received your return in good order, we will refund your return within 14 days.

Exchange/Return or try on an item in Amsterdam?

You can make an appointment to visit our office in Amsterdam. With an appointment you can try everything on and buy immediately or exchange an order. Please contact us at info@josephinajewelry.nl. Of course you can also make a return in our letterbox.